Privacy Policy

1slms, Inc. dba CloudSteer (“CloudSteer”) is committed to the privacy of your information. This Privacy Policy is meant to help you understand the information we collect, why we collect it, and how you can manage it. This Policy applies to our website at cloudsteer.io (the “Site”) and any related products, services, communications, or apps (the “Services”). By using our Site, or by purchasing our Services, you are acknowledging that you have read, understood, and accept this Privacy Policy.

In this Privacy Policy, any use of the words “you,” “yours,” or similar expressions refers to users of this Site and our Services, as well as any other individuals whose information we collect and process. References to “we,” “us,” “our” or similar expressions refer to CloudSteer.

This Policy does not extend to anyone whose personal information is not under our control or management, including data that is collected by other websites that you may visit before or after this Site, and which are not governed by this Privacy Policy. We are not responsible for the data protection or privacy policies of any other websites, and accept no responsibility or liability for those policies. Please carefully check the policies of other websites and services you use before you visit or submit personal information.

1. Information We Collect

1.1 Information We Collect and Receive. In order for you to use our Site and Services, we need to collect and process certain types of information. Depending on your use of our Site and Services, this may include:

  • Information you provide to us by completing forms on our website: For example, your name, contact, and address information, and any other information you may provide in the forms on our website when you sign up for our newsletter;

  • Information you provide to us by contacting us: Any personal information you may provide to us when you email or call us, such as name, phone number, employer and any other details you provide in your communications. CloudSteer may also request your contact information for the purposes of having someone contact you for additional information, or in response to your request for information from us;

  • Transaction information when you purchase Services from us: For example, if you make purchases with your credit card, we may use your credit card information for shipping, billing, and credit card validation purposes;

  • If you are a business, we may also collect information about your business, payment information and any information you provide about your employees and customers, including your customers’ contact information;

  • Information about the ways people visit and interact with our Site, such as traffic analytics, geolocation information, and other statistics; and

  • Information about your activity through our Services, including your device information (such as your IP address, the type of device or browser you use, and your actions on the Site).

  • Login information, such as username, that you may use in connection with our Services;

We will only use personal information to provide you with information, products, or services you have requested, or for other purposes set out in this Policy. Personal information does not include aggregate information from which individual identities have been removed.

1.2 Information from Children. CloudSteer does not knowingly solicit or collect any personal information from anyone under 13 years of age, and children under 13 are not permitted to register for or use our Site or Services, including by subscribing to receive information from CloudSteer. Parents can contact our customer service department to access, change, or delete the personal information that has been submitted by a child. If we become aware that a child under the age of 13 has provided us with personal information, we will delete it.

1.3 Cookies and Tracers. We use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across the Site and different Services and devices. You can control cookies through your browser settings and other tools. You can also opt-out from our use of cookies and similar technologies that track your behavior on the sites of others for third party advertising. This website does not respond to Do-Not-Track signals.

2. How We Use Information‍

CloudSteer may use the personal information we collect for the following purposes:

  • To deliver our products and Services;

  • To provide customer service and our support services;

  • To process any financial transactions you make on our Site;

  • To keep your information secure, such as by detecting security incidents, and to be able to verify your identity and contact information;

  • To alert you about product updates, special offers, updated information and other news and services from CloudSteer;

  • To ensure our website and services are relevant to you and your interests;

  • To help us create and publish content most relevant to you; and

  • To contact you in response to sign up forms or requests such as our Contact Us form.

3. How Information May Be Shared

CloudSteer will never sell or rent any of your personal information, and we will never share your personal information publicly without your consent. However, we may share your information with certain trusted third-party services to help us provide, improve, promote, or protect our products and Services. For example, we may partner with other companies to process your payments or store your data to support delivery of our products or Services. Whenever we share data with third-party services, we require that they use your information only for the purposes we’ve authorized, and that they protect your personal information at least to the same standards we do.

We also reserve the right to disclose personal information when it is reasonably necessary to conduct our business, protect Sparrow Chart's legal rights and property, and to comply with the law or law enforcement. Otherwise, your personal information is never shared with any individual or other organization.

4. Protection of your Personal Information‍

We take the security of your personal information seriously, and follow industry-standard practices to protect the data we collect and process. CloudSteer has therefore put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the personal information that CloudSteer collects. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.

Remember, the safety and security of your information also depends on you. Where you have chosen, or where we have given you a user name and password for access to certain parts of the Site or Services, you are responsible for keeping the user name and password confidential. No method of transmission over the internet or electronic storage is completely secure, so CloudSteer cannot guarantee its absolute security.

5. Email Notifications‍

We try to keep email communications to a minimum, and give you the ability to opt out of any marketing communications we send. For example, we may send you email relating to the Services we offer. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time. You can always opt out of receiving email information or mobile device notifications from CloudSteer (other than certain required communications informing you of the completion of a purchase, user registration, correction of user data, or change of password), by sending us an email at support@cloudsteer.io stating your request. If we have sent you a promotional email or mobile device notification, you may send us a return email or mobile device communication asking to be omitted from future email or mobile device distributions.

6. California and European Residents‍

Users or Site visitors residing in California and the European Union are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights may include 1) the ability to request a copy of the information we have collected about you during the previous 12 months, as well as the right to review our data collection practices related to you, (a “Personal Information Request”); 2) the ability to request deletion of your personal information; 3) and the right not to be discriminated against due to your exercise of any of the preceding rights. While these rights are not globally applicable, our customers are entitled to access the personal information that we hold about them. To ensure that your personal information is accurate and complete, please contact us through the email address below regarding any errors or updates affecting the personal information that we may hold.

You may also send us an email at support@cloudsteer.io to correct, or delete any personal information that we hold about you. To protect your privacy and security, CloudSteer may take reasonable steps to verify your identity before granting access to, correcting, or deleting data. We will generally respond to your request for information within 45 days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly. Please note that we may retain certain information as required by law or as necessary for our legitimate business purposes.

7. Questions, Comments, or Complaints‍

If you have questions or comments about this Privacy Policy, or if you are not completely satisfied with this Privacy Policy or its application by us, we invite you to convey your concerns or suggestions to us at support@cloudsteer.io We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address your concern or implement the suggestion.

8. Updates and Changes to this Privacy Policy

This Privacy Policy is effective from January 2, 2020. We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the Site or by sending you an email. Any updates to this Policy will not apply retroactively. If you keep using our Site or Services after a change, that means you accept this Policy.